Terms and Conditions
Deposit
A deposit of 30% of the total treatment cost is required to reserve an appointment. The remaining balance must be paid in the salon. All deposits are non-refundable unless the cancellation is due to an issue on our part.
Payment Policy
For safety reasons in the salon, we prefer card payments. Cash payments are also accepted, but we kindly ask you to pay the exact amount and avoid using large bills. A fixed transaction fee of €0.25 applies to all card payments.
Payment Policy
For safety reasons in the salon, only card payments are accepted. Cash payments are not accepted. A fixed transaction fee of €0.25 applies to each card payment.
Timely Arrival
We allow a 15-minute grace period for late arrivals. If you are not present after this period, your appointment will be canceled. Each treatment is time-sensitive and requires the full time slot to be completed successfully. We recommend arriving on time so we can carry out your treatment with the care and attention it deserves.
Liability
Please inform us in advance of any skin conditions, allergies, or relevant medical issues. We only use professional products that are completely safe. However, we cannot guarantee that your skin will not react negatively. An allergic reaction may still occur, regardless of product quality or proper use. Such reactions are not always predictable and often become noticeable only after the treatment. In the event of an allergic reaction, we will refund 30% of the treatment cost.
Cancellation Policy
You have the option to cancel or reschedule your booking up to 24 hours before the scheduled appointment via the link in the confirmation email. We reserve the right to charge 100% of the costs for appointments missed without prior communication. If full payment is not made within 24 hours, your access to our system will be blocked and it will no longer be possible to schedule an appointment with us.
Refund Policy
We offer a 48 hour period in which you can contact us regarding any issues or problems you may have regarding your recent treatment. Please note that refunds are only offered in the cases set out in our terms and conditions. However, we will do our utmost to resolve any issues that may have arisen to your satisfaction.
Permission for photo and video material
It may happen that permission is requested for taking photos and/or videos. This only happens if the customer gives permission for this and feels comfortable enough in front of the camera. The images taken will only be used for promotional purposes on social media. When giving permission for the taking of photo and video material, you also agree to the publication of this material on our social media platforms.
Squeeze-ins
If no available time slots are shown during the booking process on the website, you can contact us to request a squeeze-in appointment. A surcharge of €15 will be added on top of the total treatment price for a squeeze-in. Please note that we are closed on Sundays, and therefore it is not possible to request a squeeze-in appointment on that day.
House Rules
Due to the limited capacity of our waiting area, we apply the following house rules:
-
It is not permitted to bring companions or pets to your appointment, except for parents/guardians or necessary companions.
-
Please arrive no earlier than 15 minutes before your scheduled appointment time.
-
By booking an appointment, you agree to the above conditions and house rules.